Return & Refund Policy

Thank you for shopping at www.coastrailoutdoor.com. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 calendar days to return an item from the date you purchased it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging. We do not accept a returned item that’s used, damaged, washed or altered in any way.

Here are the return steps:

  1. Please contact Customer Service at help@coastrailoutdoor.com, indicating the item(s) you would like to return or exchange and the reason. We will get back to you within 48 hours. Your patience will be highly appreciated.
  2. Print your shipping label
    Once return request approved, we will send you a pre-paid shipping label. If you are unable to print, please bring this to a carrier location for assistance.
  3. Pack up your return After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
  4. Ship it back to us.Drop off your package at a carrier location near you. Once it ships, use the tracking in your shipping label to track its progress.
  5. * Most returns are processed within 5 business days after we receive your package. We’ll issue the refund to you.And once your refund has been issued, you will receive a confirmation email.  

Return Address

Please email us at help@coastrailoutdoor.com to get the return address first. We do not accept returned items that were sent back by you directly without checking with us first. 

*Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

Refund

Most returns are processed within 5 business days after we receive your package. we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

Unless the item is damaged, or has quality issues, consumers will pay return shipping costs . The cost of return shipping will be deducted from your refund. 

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By visiting this page on our website: https://www.coastrailoutdoor.com/pages/contact-us

    By sending us an email:  help@coastrailoutdoor.com